FAQ

Shipping

Quotes

Payment

General




Shipping

  • How long does it take to ship your products?

    In stock products will generally ship within 5-10 business days. If a product is going to be delayed for any reason, we will contact you with an estimated ship time.

    Please Note: We are currently at a 15 business day lead time due to the increase in orders.

  • Do you ship to Alaska and Hawaii?

    We do ship to Alaska and Hawaii Due to the higher cost of freight to Alaska and Hawaii, we must quote these separately and charge freight for them.

  • Do you ship internationally?

    We can ship internationally. International freight is a bit complicated and so we are unable to quote that online at this time. If you need an international freight quote, please contact us.

  • Is shipping really free?

    Ground shipments are free as are standard freight to your curb saving you hundreds of dollars in freight cost for our large depositories. Certain products and/or delivery locations may require special accessorial services and incur a charge. These services subject to a charge are: lift gate, inside delivery, limited access to locations such as military bases, construction sites, residential, or schools. If you have a freight dock or forklift, aren’t in a limited access area, or need call ahead services then your shipment is free. For our full shipping policy, visit our Shipping Policy & Freight Charges page.


Quotes

  • How can I get a quote?

    You can start a quote online by adding an item to a quote using the “Add to Quote” button next to the “Add to Cart” button. Once you have added everything you want to your quote, you can either use the “Submit Your Quote” button on the popup from the last item added to the quote or with the quote icon in between the search and my account icons at the top of the page. If you use the quote icon at the top of the page, you will want to click on the link “View and edit quote request” at the bottom of the popup. From there, enter your contact information and any questions you have regarding the quote and hit the “Submit Quote” button.

    One of our sales reps will review the quote and any questions you have before approving it. You will receive a copy of the quote when you submit it and when it is approved.

  • How long are quotes valid?

    Quotes are valid for 30 days from the date they are approved.

  • How do I order from a quote?

    You can either use the link in the email informing you that your quote was accepted or by going to the “My Account” section of the website and selecting “My Quotes.” From there you can see all of the quotes you have previously requested. Click on the “View” link next to the particular quote you wish to order and use the “Move to Shopping Cart” button at the bottom of the page. You can then go to the cart and checkout.

  • Can I get a quote for an order shipped to Alaska/Hawaii/internationally?

    Absolutely. Please contact us at sales@company.com for these quotes.


Payment

  • What payment methods do you accept?

    We accept Visa, MasterCard, and American Express through PayPal. You can also choose to pay with your PayPal account. You do not need to have a PayPal account to checkout. We also accept POs from certain organizations.

  • I am tax exempt. Can I checkout without tax?

    Yes you can. To submit your tax exemption certificate or reseller's permit, go to "My Account" and then "Account Information" in the left column in the My Account. Under your name, there is a section to upload the appropriate tax document. Once we receive your documentation, we will review it, and flag your account tax exempt. This can take up to 3 business days and we recommend doing this before you need to purchase.

  • I want to check out with a PO but I don't see the option. How can I do that?

    We only accept POs from certain organizations. If you fall into one of these and are having issues, please reach out to us and we'll correct them.


General

  • Is your website secure?

    Yes. We do not process credit cards or store credit card information on our site. All of our credit card processing is handled by PayPal so we never see that information. In addition, we use data encryption methods to protect your general account information. Please see our privacy policy for more details regarding your information.

  • What if I need to make a return?

    In the rare occasion that you must return your product, please view our return policy and contact us at (800) 376-7209, ext 122. Our customer service team will be ready to support you.