To our valued customers: ATS innovates, designs and manufactures the strongest, most reliable transmission/torque converter systems on the market. Our Limited Warranty is designed to protect the consumer and ATS. We are the ONLY performance transmission/torque converter company in the world offering a five-year, five hundred thousand mile (5 year, 500,000 mile) Limited Warranty. We are also the only company engineering and manufacturing a high-performance transmission/torque that publicly posts its Limited Warranty. We choose to post our Limited Warranty online so you can make an educated purchasing decision Ń our transmissions are that strong. I would like to make a few additional points: -All ATS transmission/torque converter packages come standard with a 5-year, 500,000 mile parts warranty. If an authorized ATS installation facility installs the transmission and/or torque converter, the first year of the Limited Warranty also includes labor and shipping in the event of a failure. Please visit the following web site for authorized installers and locations. http://www.atsdiesel.com/dealermap -If an authorized ATS installation facility installs the transmission/torque converter, and there is a failure during the first year of service, ATS will cover the labor to remove it, ship it to ATS, repair the transmission, ship it back to the authorized ATS dealer, and have it reinstalled into your vehicle. -If an authorized ATS installation facility installs the transmission/torque converter, years 2 through 5 carry parts replacement warranty only. -When a customer purchases a transmission/torque converter directly from ATS and installs it themselves, (or any non-authorized ATS installer puts it in the customer vehicle), the Limited Warranty is still 5-years, 500,000 miles. However, shipping and labor are not covered for the first year of the warranty coverage. If there is a problem with the transmission/torque converter, simply return the assembly to ATS for diagnosis and repair. The customer is responsible for all shipping and labor for installations at non-authorized facilities. -ATS offers a First Year Labor Warranty to consumers who cannot have their transmission/torque converter installed by an authorized ATS installation facility. Please contact an ATS customer service representative, or go to www.atsdiesel.com/warrantyregistration for more information. As an added benefit, if a warranty repair is required at any time during the 5-year, 500,000 mile Limited Warranty period, and your vehicle is delivered to the ATS manufacturing and installation facility located in Arvada, Colorado, there will be no labor or removal and installation charges incurred by our customer for the repair. One last item that I would like to address: ATS does not cover broken shafts. Broken shafts are caused from excessive torque; a shaft is only as strong as the material that it is made of, and the design of the shaft. No matter how tough, transmission and torque converter components have limitations. ATS Billet Shafts are designed to offer more flex then a factory shaft, allowing for greatly increased stress cycles and torque capacity. It is, of course, possible to break a billet shaft. If you happen to break a hard part (shaft, drum, etc.), even though we don't cover them under Limited Warranty, our policy in this situation is to have the transmission/torque converter shipped back to ATS so we can assess the damage. We will maintain close contact with you throughout the process, explain what damage has occurred, and determine the next steps needed to repair the transmission/torque converter to ATS' specifications, so your Limited Warranty coverage continues. There will be costs associated with the repair, but the costs are typically limited to the damaged part and any incidental damage the break caused internally. You will also be responsible for shipping to, and labor charges, at your shop of choice. However, if you can bring your vehicle to ATS in Arvada, Colorado, we will happily perform the removal and replacement of the transmission/torque converter at no charge to you. We would welcome the opportunity to meet you and show you our facility while you are here. I have a personal commitment to our ATS customers to deliver the best-designed, most robust, longest lasting, toughest products made. This commitment does not end after the sale. That is why we have our Limited Warranty. All of us here at ATS are proud of what we do and offer to our customers. This summarization is meant to better explain our position when handling a failure. Thank you for choosing ATS Diesel Performance products. 
Clint Cannon President ATS Diesel Performance Inc. ATS DIESEL PERFORMANCE LIMITED WARRANTY STATEMENT Š TERMS AND CONDITIONS MAY, 2011 Important General Provisions
ATS is relieved from any responsibility or liability under this Warranty on any product for which invoices carry an open balance; i.e.: all bills must be paid in full and all cores must have been returned before ATS will even consider a warranty replacement or repair. ATS may amend this warranty from time to time, at its discretion, to keep up with changing business conditions and technology. In the Event of a FailureATS products generally carry a FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile) warranty. There are several exceptions, so refer to this warrantyÕs specific terms and conditions. All labor, shipping, or any other charges associated with the product and the productÕs failure are not covered under warranty. Labor and/or shipping charges will not be refunded under any circumstance. After the one-year anniversary date of the original purchase, there is a limited parts replacement warranty only. In the event of a productÕs failure, the consumer must return the defective product to ATS for inspection before a replacement is sent to the consumer. After ATS inspects the product and completes the failure analysis, the inspection officer at ATS will provide written documentation stating the condition of the product and determine, to the best of his or her ability, what caused the malfunction or complaint. Based on the findings of the inspection report, ATS will decide whether there is a valid warranty claim. Should a consumer require immediate service, and chooses not to wait for their product to be returned to ATS for inspection, service, and potential repair or replacement, the consumer can purchase a replacement product from ATS. The consumer must pay the full current MSRP, the applicable core charge, and shipping to and from ATSÕ shop. When the defective product arrives, ATS will refund the core charge and inspect the product. During inspection, ATS will assess the product for warrantable damage. If the original product has indeed failed under the terms of the original warranty, ATS will refund the full purchase price for the replacement product only. If the product has failed due to any issue not covered under the original warranty, ATS will assess charges to the consumer based on any parts necessary to return the product to nominal ATS standards. ATS will deduct the total cost of required parts from the replacement productÕs purchase price, and the consumer will be refunded the difference (if any) between the purchase price paid for the replacement product and the cost of parts. If the consumer can wait for their product to be returned to ATS for inspection, service, and potential repair or replacement, the consumer pays shipping to and from ATSÕ shop. When the defective product arrives in Colorado, ATS will inspect the product. ATS will then assess the product for warrantable damage. If the product has failed under the terms of the original warranty contract, ATS will repair or replace the product Š at ATSÕs discretion. If the product has failed due to any issue not covered under the original warranty, ATS will assess charges to the consumer based on any parts necessary to return the product to nominal ATS standards. ATS will bill the consumer for the total cost of parts required for repair of the product, and shipping to and from Colorado, prior to the repaired/replaced product being sent to the consumer. ATS expressly reserves the right to cover consequential damages. For example, if ATSÕ torque converter fails under applicable conditions and within the Warranty term, ATS is not liable for any damage that failure would cause to the transmission or other vehicle components. The consumer expressly agrees and acknowledges that ATS is not responsible for any consequential damage that may or may not have been related to its product failure. ATS Automatic Transmissions This section incorporates Section 2, entitled "In the Event of a Failure." ATS Automatic Transmissions carry a FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile) warranty. This Warranty shall not apply to any automatic transmission that has been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to an automatic transmission that has been improperly repaired, maintained and/or altered by the owner or his agent/tech. This includes (but is not limited to) Items 1, 2, and 3 Š listed here:
ATS will not pay for any fluids replaced in the event of a transmission failure. Synthetic fluids are not covered under any circumstance. The consumer is responsible for the cost of Synthetic ATF. This Warranty does not cover cooler flow lower than 300 gallons per hour upon installation. If ATS discovers the cooler flow is insufficient to support the proper transmission operation, the company reserves the express right herein to void this Warranty. Most importantly, all transmission shafts are not covered by this Warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft. ATSÕ Automatic Transmission Warranty is NOT transferable.Line pressures must be tested at time of install. (This is mandatory for implementation of this Warranty.) Measure the following:
ATS Manual Transmissions This section incorporates Section 2, entitled "In the Event of a Failure." ATS manual transmissions carry a THREE YEAR, ONE HUNDRED FIFTY THOUSAND MILE (3 yr/150,000 mile) warranty, ONLY if you have purchased and installed the ATS ForceCool Manual Transmission cooler package, otherwise, ATS manual transmissions carry a 1-year/12,000 mile warranty. ATS will not pay for any fluids replaced in the event of a transmission failure. Manual transmission shafts and gears are not covered by this Warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft or gear.Five Star Viskus Clutch Drive Torque Converters This section incorporates Section 2, entitled "In the Event of a Failure." Five Star Viskus Clutch Drive Torque Converters ("Converters") carry a FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile) warranty. This warranty shall not apply to any Converter that has been improperly stored or installed. This warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This warranty shall not apply to a Converter that has been improperly repaired, maintained and/or altered by the owner or his agent/tech. This includes, but is not limited to the following:
ATS will not pay for any fluids replaced in the event of a Converter failure. Synthetic fluids are not covered under any circumstance. If Synthetic ATF is to be installed, the consumer will be responsible for the cost. ATSÕ Converter warranty is not transferable. Aurora Series TurbochargersThis section incorporates Section 2, entitled "In the Event of a Failure." Aurora Series Turbochargers ("Turbos") carry a THREE YEAR, ONE HUNDRED FIFTY THOUSAND MILE (3 yr/150,000 mile) nontransferable, limited parts only replacement warranty. This warranty shall not apply to any Turbo that has been improperly stored or installed. This warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This warranty shall not apply to a Turbo that has been improperly repaired, maintained and/or altered by the owner or his agent/tech. Damage due to plugged oil return lines, thrust bushing/bearing damage due to excessive Turbo surge, and/or lack of supply oil to the cartridge are not covered under this Warranty. ATSÕ Warranty does not cover broken Turbo shafts or damage if debris are sucked into the TurboÕs compressor wheel. However, in the event of an uncovered failure, ATS will inspect the Turbo for damage and charge the consumer only for hard parts replaced. ATS Diesel Performance Exhaust ManifoldsThis section incorporates Section 2, entitled "In the Event of a Failure." ATS Exhaust Manifolds ("Manifolds") carry a FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile) non-transferable, limited parts only replacement warranty. This Warranty shall not apply to any Manifold that has been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to a Manifold that has been improperly repaired, maintained and/or altered by the owner or his agent/tech. ATS Diesel Performance Fuel InjectorsThis section incorporates Section 2, entitled "In the Event of a Failure." ATS Fuel Injectors ("Injectors") carry a ONE (1) YEAR non-transferable, limited parts only replacement Warranty. This Warranty shall not apply to any Injector that has been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to an Injector that has been improperly repaired, maintained, and/or altered by the owner or his agent/tech. Ford 6.0 Injectors must be sent to ATS for inspection in all cases. After inspection has taken place, ATS will notify the consumer of its coverage. Injectors that have utilized "home-brew" biodiesel, or any other form of fuel not supplied by conventional means are not covered under this Warranty. ATS Diesel Performance Electronics This section incorporates Section 2, entitled "In the Event of a Failure." ATS Electronics ("Electronics") carry a ONE (1) YEAR non-transferable replacement warranty. This Warranty shall not apply to any Electronics that have been improperly stored or installed. This Warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect. This Warranty shall not apply to electronics that have been improperly repaired, maintained, and/or altered by the owner or his agent/tech. ATS will notify the consumer of its coverage. Warranty Term and Labor Coverage for ATS Automatic Transmissions and Five Star Viskus Clutch Drive Torque ConvertersThe product/service Warranty shall terminate at the end of the 5-year anniversary date from the time of original purchase, or 500,000 original miles (whichever occurs first). How the ATS product was installed and serviced determines the Warranty criteria: 1. If an ATS Authorized Installer installed the product, (go to http://www.atsdiesel.com/ATSWebsite/FeaturedDealers/ ATSDealerMap.asp for a current listing of ATS Authorized Dealers), the Warranty will cover the following costs up until the first anniversary of purchase:
ATS will cover such costs at its discretion. An ATS Authorized Installer must perform the warranty work, and may only do so with prior ATS written approval containing an ATS RMA (Return Merchandise Authorization) number. Until the product has been approved in writing, via an ATS RMA, for return or repair by ATS at one of the ATS Authorized Installers, the consumer will be responsible for all labor, shipping, and any other costs incurred. After the first anniversary, ATS will cover parts costs only for a total of 5 years or 500,000 miles (whichever occurs first) from the original date of purchase. ATS will cover such costs at its discretion. The consumer is responsible for any labor cost incurred after the first anniversary, as well as other costs, including shipping charges, unless they purchase the First Year Labor Warranty (listed below). If ATS determines that a new unit is to be sent to replace a defective unit, the consumer may be required to purchase the new unit as stated under specific product sections above. 2. If an unauthorized installer installed the ATS product, ATS will cover parts costs only for a total of 5 years or 500,000 miles (whichever occurs first) from the original date of purchase. The consumer is responsible for any labor cost incurred after the first anniversary, as well as other costs, including shipping charges. Warranty Term and Labor Coverage for products other than ATS Automatic Transmissions, Five Star Viskus Clutch Drive Torque ConvertersProducts not manufactured by ATS are covered by their manufacturerÕs warranty and all potential warranty questions, concerns, or claims should be directed to that manufacturer. All labor, shipping or any other charges associated with any manufacturerÕs warranty are not covered under the ATS Limited Warranty. Labor and/or shipping charges will not be refunded under any circumstance. ATS First-Year Labor Warranty TermsAs of May 2011, ATS offers a first-year labor warranty for all its products. Please see attached "First Year Labor Warranty" document for details. This first year labor warranty coverage varies from product to product, and must be purchased within thirty (30) days of the original product purchase. Nothing contained within the First Year Labor Warranty document shall void, change, modify, supersede, or otherwise affect the terms of the Limited Warranty. In all cases of conflict, or potential conflict, with the First Year Labor Warranty, the terms of the Limited Warranty shall govern the transaction between ATS and the consumer. The Following is NOT Covered Under WarrantyATS is not liable for any towing charges, travel/lodging expenses, lost wages, business losses, replacement vehicle charges, or any other resulting charges due to the failure of the component in question. Labor and/or shipping charges are only covered for specified items, if an ATS Authorized Installer has installed the product and it is within the first year of the warranty, OR the consumer has purchased ATSÕ First Year Labor Warranty under the terms above. ATSÕ Limited and First-Year Labor Warranties do not apply to extreme horsepower or race applications, and do not apply to engine modifications as built by ATS or its agents. ATS reserves the exclusive right to determine whether its products have been used for extreme horsepower and race applications, and reserves the exclusive right to void this Warranty if its investigation reveals the same. Aside from provisions set forth in this statement or other ATS Warranty related documents, ATS disclaims any implied warranties of merchantability and fitness for a particular purpose. ATS disclaims any liability for incidental or consequential damages including but not limited to: repair labor, rental vehicles, hotel costs, emotional distress, or any other inconvenience costs. This Warranty is in lieu of all other warranties or guaranties, either express or implied, and shall not extend to any consumer or to any person other than the original purchaser residing within the boundaries of the continental U.S. or Canada. Service Intervals for ATS Automatic Transmissions and Five Star Viskus Clutch Drive Torque ConvertersA qualified automotive shop must service the ATS transmission and/or Five Star Viskus Clutch Drive Torque Converter every year, or 15,000 miles (whichever occurs first) to ensure Warranty for the full 5 year/500,000 miles. Service includes replacing fluid, filter and gasket. The shop must provide the Invoice for the terms provided. Shops may contact ATS if there are any questions on service intervals and procedures. Consumers who are certified technicians must obtain ATS authorization before servicing their ATS product. NotificationThere are no cash refunds. In the unlikely event the consumer is dissatisfied with one of the products or services provided by ATS, the only remedy available under the terms of this agreement is to have repair or replacement services provided under the ATS Limited Warranty, or to trade products for like ATS manufactured products and services. If the consumer attempts a credit card chargeback on any product purchased from ATS, the consumer agrees to refund the full amount of the chargeback plus a 50% penalty for the inconvenience and accounting costs. In case any dispute arises of any nature by consumer against ATS (including, but not limited to warranty claims), such disputes brought by consumer must be resolved by final and binding arbitration, and not by lawsuit or litigation or administrative proceeding, in Jefferson County, Colorado, according to the Commercial Arbitration Rules of the American Arbitration Association. Consumer expressly waives any right to trial by jury. ATS, however, may sue consumer in Jefferson County/District Court to collect any unpaid accounts, and consumer agrees to jurisdiction and venue of said Courts. This Warranty gives you specific rights, and you may have other rights, which vary from state to state. Warranty RegistrationPlease go online to www.atsdiesel.com/warrantyregistration to register your product(s). This is important! The registration is necessary to activate your ATS Warranty. ATS must have the Warranty Registration information on-file for each warrantable product to receive any type of warranty coverage for that product. |
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