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  ATS WARRANTY

ATS WARRANTY  

 

To our valued transmission/torque converter customers:


ATS innovates, designs and manufactures the strongest transmission/torque converter systems on the market. Our warranty is designed to protect the consumer and ATS. We are the ONLY performance transmission/torque converter company in the world offering a 5-year, 500,000 mile warranty.  We are also the only company designing and manufacturing a high-performance transmission/torque that publicly posts its warranty. We choose to post our warranty online so you can make an educated purchasing decision — our warranty is that strong.
 
I would like to make a few additional points:

-     All ATS transmission/torque converter packages come standard with a 5-year, 500,000 mile parts warranty. If the transmission and/or torque converter is installed by an authorized ATS dealer, the first year of the warranty also includes labor and shipping in the event of a failure.   Please visit the following web site for authorized dealers and locations.  http://www.atsdiesel.com/dealermap

-     If the transmission/torque converter is installed by an authorized ATS dealer, and there is a failure during the first year of service, ATS will cover the labor to remove it, ship it to ATS, repair the transmission, ship it back to the authorized ATS dealer, and have it reinstalled into your vehicle.

-     If the transmission/torque converter is installed by an authorized ATS dealer, the second through fifth year of warranty carries parts replacement only.
      

-     When a transmission/torque converter is purchased directly from ATS and installed by the customer, (or any non-authorized ATS dealer), the transmission warranty is still 5-years, 500,000 miles. However, shipping and labor are not covered for the first year of the warranty coverage. If there is a problem with the transmission/torque converter, simply return the assembly to ATS for diagnosis and repair. The customer is responsible for all shipping and labor for installations at non-authorized facilities.

Something that should also be noted is that as an added benefit, if a warranty repair is required at any time during the 5-year, 500,000 mile warranty period, and your vehicle is delivered to the ATS manufacturing and installation facility located in Arvada, Colorado, there will be no labor or removal and installation charges incurred by our customer for the repair.  

One last item that I would like to address:
 
ATS does not cover broken shafts. Broken shafts are caused from excessive torque; a shaft is only as strong as the material that it is made of, and the design of the shaft. No matter how tough, transmission and torque converter components have their limitations.
 
ATS Billet Shafts are designed to offer more flex then a factory shaft, allowing for greatly increased stress cycles and torque capacity. It is, of course, possible to break a billet shaft. If you happen to break a hard part (shaft, drum, etc.), even though we don't cover them under warranty, our policy in this situation is to have the transmission/torque converter shipped back to ATS so we can assess the damage.  We will maintain close contact with you throughout the process, explain what damage has occurred, and determine the next steps needed to repair the transmission/torque converter to ATS' specifications, so your warranty coverage continues.  There will be costs associated with the repair, but the costs are typically limited to the damaged part and any incidental damage the break caused internally.  You will also be responsible for shipping to, and labor charges, at your shop of choice.  However, if you can bring your vehicle to ATS in Arvada, Colorado, we will happily perform the removal and replacement of the transmission/torque converter at no charge to you.  We would welcome the opportunity to meet you and show you our facility while you are here.  

I have a personal commitment to our ATS customers to deliver the best designed, most robust, longest lasting, toughest products that can be made. This commitment does not end after the sale. That is why we have the 5-year 500,000 mile warranty.  All of us here at ATS are proud of what we do and offer to our customers.  This summarization is meant to better explain our position when handling a warranty.
 
Thank you for choosing ATS Diesel Performance products.


Clint Cannon
President
ATS Diesel Performance Inc.


 

 

ATS' DIESEL PERFORMANCE

ATS WARRANTY – TABLE OF CONTENTS

 

 

 

1.          


 

BE ADVISED:

 

áTHIS WARRANTY NOTIFIES YOU OF YOUR RIGHTS AND RESPONSIBILITIES REGARDING YOUR ATS PRODUCT

 

áBY PURCHASING YOUR ATS PRODUCT, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS WARRANTY

 

áTHE TERMS AND CONDITIONS OF THIS WARRANTY ARE LEGALLY BINDING

 

áREAD THIS WARRANTY CAREFULLY!  YOU WILL NOT UNDERSTAND ITS TERMS AND CONDITIONS UNLESS YOU REVIEW IT CLOSELY


LIMITED WARRANTY STATEMENT – TERMS AND CONDITIONS

AUGUSTSEPTEMB7

 

Important General Provisions

 

1.     This warranty does not cover broken transmission shafts.  If ATS Diesel Performance determines, through reasonable evidence and inspection, you have broken a transmission shaft, hub, or gear set then the Company reserves the right to refuse coverage under these express terms.

 

Initials: __________

 

2.     ATS Diesel Performance warrants to the original purchaser only that any items purchased shall be covered for defects in material and/or workmanship.

 

Initials: __________

 

3.     ATS reserves the exclusive right to determine the course of action regarding repair and/or replacement of any and all warrantable products. 

 

Initials: __________

 

4.     Entering into this contract, the purchaser accepts there will be no cash refunds for products installed or used in any way.  Any refund or compensation for unused product is at the sole discretion of ATS. 

 

Initials: __________

 

5.     All decisions made by ATS are final.  In the event of a warranty claim, all warrantable products must be returned, prepaid, with a complete service history and proof of purchase (date/invoice). 

 

Initials: __________

 

6.     ATS must have on file a completed Warranty Registration Card for the product in question.  A valid proof of purchase is a dated bill of sale. 

 

Initials: __________

 

7.     Repaired or replaced product will be returned to the customer freight collect.  Accepted warranty units, which have been replaced, become the sole property of ATS. 

 

Initials: __________

 

8.     In the event of a Warranty repair or replacement, product warranty period continues from the original date and vehicle mileage of the original purchase of the product. 

 

Initials: __________

 

9.     If you have trouble with an ATS part, you may not, under any circumstance, bring any legal action against ATS under the terms of this warranty outside of Jefferson County, Colorado.

 

Initials: __________

 

 

 

 

 

ATS is NOT RESPONSIBLE OR LIABLE under this Warranty if the customer does not return a required core within the allotted time.  Most items must be returned within 20 days.

 

ATS is relieved from any responsibility or liability under this Warranty on any product for which invoices carry an open balance; i.e.: all bills must be paid in full and all cores must have been returned before ATS will even consider a warranty replacement or repair will even be considered by ATS.

 

This warranty may be amended at ATS may amend this warranty from time to time, at its discretion, ' discretion from time to time to keep up with changing business conditions and technology.

 

 

 

In the Event of a Failure

 

ATS products generally carry a NEW FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile) warranty.  There are several exceptions, so refer to this warranty's specific terms and conditions.  All labor, shipping or any other charges associated with the product and the product's failure are not covered under warranty.  Labor and/or shipping charges will not be refunded under any circumstance.  After the one-year anniversary date of the original purchase, there is a limited parts replacement warranty only. 

 

In the event of a product's failure, the customer must return the defective product to ATS for inspection before a replacement is sent to the customer.  After ATS inspects the product and completes the failure analysis, the inspection officer at ATS will provide written documentation stating the condition of the product and determine, to the best of his or her ability, what caused the malfunction or complaint.  Based on the findings of the inspection report, ATS will decide whether there is a valid warranty claim. 

 

Should a customer require immediate service, and chooses not to wait for their product to be returned to ATS for inspection, service, and potential repair or replacement, the customer can purchase a replacement product from ATS.  The customer must pay the full current MSRP, the applicable core charge, and shipping to and from ATS' shop.  When the defective product arrives, ATS will refund the core charge and inspect the product.  During inspection, ATS will assess the product for warrantable damage.  If the original product has indeed failed under the terms of the original warranty, ATS will refund the full purchase price for the replacement product only.  If the product has failed due to any issue not covered under the original warranty, ATS will assess charges to the customer based on any parts necessary to return the product to nominal ATS standards.  ATS will deduct the total cost of required parts from the replacement product's purchase price, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement product and the cost of parts.

 

If the customer can wait for their product to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays shipping to and from ATS' shop.  When the defective product arrives in Colorado, ATS will inspect the product.  ATS will then assess the product for warrantable damage.  If the product has failed under the terms of the original warranty contract, ATS will repair or replace the productat ATS's discretion. If the product has failed due to any issue not covered under the original warranty, ATS will assess charges to the customer based on any parts necessary to return the product to nominal ATS standards.  ATS will bill the customer for the total cost of parts required for repair of the product, and shipping to and from Colorado, prior to the repaired/replaced product being sent to the customer.

 

ATS Automatic Transmissions

 

This section incorporates Section 2, entitled ÒIn the Event of a Failure.Ó

 

ATS Aautomatic Ttransmissions carry a NEW FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile) 3-year/150,000 mile warranty..  This warranty shall not apply to any automatic transmission that has been improperly stored or installed. This warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect.  This warranty shall not apply to an automatic transmission that has been improperly repaired, maintained and/or altered by the owner or his agent/tech.  This includes (but is not limited to) Items 1, 2, and 3 – listed here:

 

1.  Broken, fractured, or sheared shafts/gears and damaged cases are not covered under this warranty.

2.  Damage to the front pump due to mis-installation or misalignment of the torque converter.

3.  Damaged gear train due to insufficient lubrication as a result of:

a.     Low fluid level

b.     Improperly serviced transmission

c.     Modifications to cooler system that is not approved by ATS (i.e.: external transmission filter, restricted cooler lines)

d.     Non-updated snap-in connectors in cooler lines (Dodge Specific: 94-98.5 must be upgraded to screw-in cooler lines)

 

ATS will not pay for any fluids replaced in the event of a transmission failure.  Synthetic fluids are not covered under any circumstance.  The customer is responsible for the cost of Synthetic ATF.

 

Most importantly, all transmission shafts are not covered by warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft.  ATS' Automatic Transmission warranty is NOT transferable.All labor, shipping or any other charges associated with the transmission and the transmission failure are not covered under warranty.  Labor and/or shipping charges will not be refunded under any circumstance.  After the one-year anniversary date of the original purchase, there is a limited parts replacement warranty only. 

 

Standard transmissions do not carry the same coverage as automatic transmissions.  ATS warranties their standard transmissions for 12 months/12,000 miles, unless the customer chooses to purchase ATS' Òtransmission cooler;Ó  if so, the standard transmission carries ATS' full 3 year/150,000 warranty.   

 

In the event of a transmission failure, the customer must return the defective transmission to ATS for inspection before any replacement transmission is sent to the customer.  After ATS inspects the transmission and completes the failure analysis, the inspection officer at ATS will provide written documentation stating the condition of the transmission and determine, to the best of his or her ability, what caused the malfunction or complaint.  Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim.  In the event of clutch pack failure, see ÒClutch Pack FailuresÓ below.

 

In the event the customer requires immediate service and chooses not to wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, a replacement transmission can be purchased for the full current MSRP of the transmission, plus applicable core charge, and shipping to and from ATS' shop.  When the defective transmission arrives at ATS, the core charge will be refunded to the customer, and the transmission will be inspected.  During inspection, ATS will assess the transmission for warrantable damage.  If the original transmission has indeed failed under the terms of the original warranty, ATS will refund the full purchase price for the replacement transmission only.  In the event the transmission has failed due to any issue not covered under the original warranty contract, ATS will assess charges to the customer based on any parts necessary to return the transmission to nominal ATS standards.  ATS will deduct the total cost of required parts from the replacement transmission's purchase price, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement transmission and the cost of parts.  In the event of clutch pack failure, see ÒClutch Pack FailuresÓ below.

 

In the event the customer can wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays shipping to and from ATS' shop.  When the defective transmission arrives in Colorado, ATS will inspect the transmission.  ATS will then assess the transmission for warrantable damage.  If the transmission has failed under the terms of the original warranty contract, ATS will repair or replace the transmission – at ATS's discretion.  In the event the transmission has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the transmission to nominal ATS standards.  ATS will bill the customer for the The total cost of parts required for repair of the transmission, and shipping to and from Colorado, will be billed to the customer prior to the repaired/replaced transmission being sent to the customer.  In the event of clutch pack failure, see ÒClutch Pack FailuresÓ below.

 

Line pressures must be tested at time of install. (This is mandatory for warranty.)  Measure the following:

 

1.  1.     
Idle line pressure test:  Idle vehicle in Drive. Note pressure and record on the bottom of the included warranty card to                  be sent to ATS.

 

 

2.  2.     
Stall line pressure test: Place vehicle in drive with emergency brake on and pump stop brake 3 times. Hold stop brake      with left foot while pressing accelerator to wide-open throttle for 3 seconds.  Note maximum pressure and record on       the bottom of the included warranty card to be sent to ATS.

 

This transmission warranty shall not apply to any unit that has been improperly stored or installed; or to misapplication, improper operating conditions, accidents, or neglect; or which has been improperly repaired, maintained and/or altered by the owner or his agent/tech.  This includes, but is not limited to the following:

 

1.    
Abuse resulting in broken, fractured, or sheared shafts/gears; damaged clutch packs/bands (except as identified in                      ÒClutch Pack FailuresÓ above).

2.     Damage to the front pump due to mis-installation or misalignment of the torque converter.

3.     Damaged gear train due to insufficient lubrication as a result of:

a.     Low fluid level

b.     Improperly serviced transmission

c.     Modifications to cooler system that is not approved by ATS (i.e.: external transmission filter, restricted cooler lines)

d.     Non-updated snap-in connectors in cooler lines (Dodge Specific: 94-98.5 must be upgraded to screw-in cooler lines)

4.     The use of other than Factory or ATS TCM/PCM programming.

 

ATS will not pay for any fluids replaced in the event of a transmission failure.  Synthetic fluids are not covered under any circumstance.  The customer is responsible for the cost of If Synthetic ATF is to be installed, the customer will be responsible for the cost.

 

Transmission shafts are not covered by warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft.

 

ATS' The warranty on automatic transmission warranty s is are transferable only by ATS, at ATS's discretion.  Warranty transfers are for parts only, and do not include first year shipping and/or labor warranty coverage.  The original owner must contact ATS with the Òtransferee's contact information of the Ôtransferee' in order to set up warranty transfer.  The transmission may be required to be returned to ATATSS  may require the customer to return the transmission to Colorado for inspection prior to warranty transfer.  The customer is responsible for all labor and shipping charges incurred in the event the customer decides to have ATS inspect the transmission for warranty transfer.  If, ATS determines – after inspection ATS determines that there are issues with the transmission, we will notify the original owner, who then has the choice of initiating a warranty claim as outlined above, or having the transmission returned without repair (customer will be responsible for any incurred labor charges).

 

 

 

ATS Manual Transmissions

 

This section incorporates Section 2, entitled ÒIn the Event of a Failure.Ó

 

ATS manual transmissions carry a three year, one hundred fifty thousand mile (3 yr/150,000 mile)3-year/150,000 mile warranty ONLY if you have purchased and installed the ATS ForceCool Manual Transmission cooler package, otherwise, ATS manual transmissions carry a 1-year/12,000 mile warranty. ATS will not pay for any fluids replaced in the event of a transmission failure.All labor, shipping or any other charges associated with the transmission and the transmission failure are not covered under warranty.  Labor and/or shipping charges will not be refunded under any circumstance.  After the one-year anniversary date of the original purchase, there is a limited parts replacement warranty only. 

 

In the event of a transmission failure, the defective transmission must be returned to ATS for inspection before any replacement transmission is sent to the customer.  After the transmission is inspected by ATS and the failure analysis is completed, the inspection officer at ATS will provide written documentation stating the condition of the transmission and determine, to the best of his or her ability, what caused the malfunction or complaint.  Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. 

 

In the event the customer requires immediate service and chooses not to wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, a replacement transmission can be purchased for the full current MSRP of the transmission, plus applicable core charge, and bi-directional shipping.  When the defective transmission arrives at ATS, the core charge will be refunded to the customer, and the transmission will be inspected.  During inspection, the transmission will be assessed for warrantable damage.  If the transmission has failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement transmission.  In the event the transmission has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the transmission to nominal ATS standards.  The total cost of required parts is deducted from the purchase price paid for the replacement transmission, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement transmission and the cost of parts required for repair.

 

In the event the customer can wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the transmission.  When the defective transmission arrives at ATS, the transmission will be inspected.  During inspection, the transmission will be assessed for warrantable damage.  If the transmission has failed under the terms of the original warranty contract, ATS will repair or replace the transmission, at ATS's discretion.  In the event the transmission has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the transmission to nominal ATS standards.  The total cost of parts required for repair of the transmission, and bi-directional shipping, will be billed to the customer prior to the repaired/replaced transmission being sent to the customer.

 

This transmission warranty shall not apply to any unit that has been improperly stored or installed; or to misapplication, improper operating conditions, accidents, or neglect; or which has been improperly repaired, maintained and/or altered by the owner or his agent/tech.  This includes, but is not limited to the following:

 

1.    
Abuse resulting in broken, fractured, or sheared shafts/gears; damaged synchronizers.

2.     Damage to the input shaft to mis-installation or misalignment of the clutch.

3.     Damaged gear train due to insufficient lubrication as a result of:

a.     Low fluid level

b.     Improper fluid type

c.     Improperly serviced transmission

d.     Modifications to cooler system that is not approManual transmission shafts and gears are not covered by warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft or gear.

 

 

Five Star Viskus Clutch Drive Torque Converters

 

This section incorporates Section 2, entitled ÒIn the Event of a Failure.Ó

 

Five Star Viskus Clutch Drive Torque Converters (ÒConvertersÓ) carry a NEW FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile)3-year/150,000 mile warranty.  ATS' warranty does not cover Aall labor, shipping or any other charges associated with the 5Star Viskus Clutch Drive Torque ConverterConverters, and the 5Star Viskus Clutch Drive Torque Converter failuree are not covered under warranty.  ATS will not refund Llabor and/or shipping charges will not be refunded under any circumstance.  After the one-year anniversary date of the original purchase, there is a limited parts replacement warranty only. 

 

In the event of a torque converter failure, the customer must return the defective 5Star Viskus Clutch Drive Torque Converter tomust be returned to ATS for inspection  ATS before ATS will send before any replacement 5Star Viskus Clutch Drive Torque Converter is sent to the customer.   After ATS inspects the Converter the 5Star Viskus Clutch Drive Torque Converter is inspand completes ected by ATS and tthe failure analysis is completed, the inspection officer at ATS will provide written documentation stating the Converter's condition of the 5Star Viskus Clutch Drive Torque Converter and determine, to the best of his or her ability, what caused the malfunction or complaint.  Based on its the findings, of the inspection report, ATS will decide whether the warranty claim is valid.a decision will be made as to the validity of the warranty claim.

 

In the event the customer requires immediate service and chooses not to wait for their Converter to be returned to ATS for inspection, service, and potential repair or replacement, the customer may purchase a replacement Converter for its full current MSRP, plus applicable core charge, and shipping to and from ATS' shop.  When the defective Converter arrives at ATS, ATS will refund the core charge to the customer and will inspect the Converter.  During inspection, ATS will assess the Converter for warrantable damage.  If the original Converter has indeed failed under the terms of the original warranty, ATS will refund the full purchase price for the replacement Converter only.  In the event the Converter has failed due to any issue not covered under the original warranty contract, ATS will assess charges to the customer based on any parts necessary to return the Converter to nominal ATS standards.  ATS will deduct the total cost of required parts from the replacement Converter's purchase price, and will also refunded the difference (if any) between the purchase price paid for the replacement Converter and the cost of parts to the customer. 

 

In the event the customer can wait for their Converter to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays shipping to and from ATS' shop.  When the defective Converter arrives in Colorado, ATS will inspect the Converter.  ATS will then assess the Converter for warrantable damage.  If the Converter has failed under the terms of the original warranty contract, ATS will repair or replace the Converterat ATS's discretion.  In the event the Converter has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Converter to nominal ATS standards.  ATS will bill the customer for the total cost of parts required for repair of the Converter, and shipping to and from Colorado, prior to the repaired/replaced Converter being sent to the customer.  In the event of clutch pack failure, see ÒClutch Pack FailuresÓ below.In the event the customer requires immediate service and chooses not to wait for their 5Star Viskus Clutch Drive Torque Converter to be returned to ATS for inspection, service, and potential repair or replacement, a replacement unit can be purchased for the full current MSRP of the 5Star Viskus Clutch Drive Torque Converter, plus applicable core charge and bi-directional shipping.  When the defective 5Star Viskus Clutch Drive Torque Converter arrives at ATS, the core charge will be refunded to the customer, and the 5Star Viskus Clutch Drive Torque Converter will be inspected.  During inspection, the 5Star Viskus Clutch Drive Torque Converter will be assessed for warrantable damage.  If the 5Star Viskus Clutch Drive Torque Converter has failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement 5Star Viskus Clutch Drive Torque Converter.  In the event the 5Star Viskus Clutch Drive Torque Converter has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the 5Star Viskus Clutch Drive Torque Converter to nominal ATS standards.  The total cost of required parts is deducted from the purchase price paid for the replacement 5Star Viskus Clutch Drive Torque Converter, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement 5Star Viskus Clutch Drive Torque Converter and the cost of parts required for repair. 

 

In the event the customer can wait for their 5Star Viskus Clutch Drive Torque Converter to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the 5Star Viskus Clutch Drive Torque Converter.  When the defective 5Star Viskus Clutch Drive Torque Converter arrives at ATS, the 5Star Viskus Clutch Drive Torque Converter will be inspected.  During inspection, the 5Star Viskus Clutch Drive Torque Converter will be assessed for warrantable damage.  If the 5Star Viskus Clutch Drive Torque Converter has failed under the terms of the original warranty contract, ATS will repair or replace the 5Star Viskus Clutch Drive Torque Converter, at ATS's discretion.  In the event the 5Star Viskus Clutch Drive Torque Converter has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the 5Star Viskus Clutch Drive Torque Converter to nominal ATS standards.  The total cost of parts required for repair of the 5Star Viskus Clutch Drive Torque Converter, and bi-directional shipping, will be billed to the customer prior to the repaired/replaced 5Star Viskus Clutch Drive Torque Converter being sent to the customer. 

 

This warranty shall not apply to any Converter that has been improperly stored or installed. This warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect.  This warranty shall not apply to a Converter that has been improperly repaired, maintained and/or altered by the owner or his agent/tech.  This includes, but is not limited to the followingThis 5Star Viskus Clutch Drive Torque Converter warranty shall not apply to any unit that has been improperly stored or installed; or to misapplication, improper operating conditions, accidents, or neglect; or which has been improperly repaired, maintained, and/or altered by the owner or his agent/tech.  This includes, but is not limited to the following:

 

1.     Mis-installation resulting in 5Star Viskus Clutch Drive Torque Converter hub damage.

2.     Stripped bolts or use of bolts other than those supplied by ATS.

 

ATS will not pay for any fluids replaced in the event of a 5Star Viskus Clutch Drive Torque Converter failure.  Synthetic fluids are not covered under any circumstance.  If Synthetic ATF is to be installed, the customer will be responsible for the cost.  ATS' Converter warranty is not transferable. ATS' Converter warranty is transferable only by ATS, at ATS's discretion.  Warranty transfers are for parts only and do not include first year shipping and/or labor warranty coverage.  The original owner must contact ATS with the Òtransferee's contact information in order to set up warranty transfer.  ATS may require the customer to return the Converter to Colorado for inspection prior to warranty transfer.  The customer is responsible for all labor and shipping charges incurred in the event the customer decides to have ATS inspect the Converter for warranty transfer.  If ATS determines – after inspection – that there are issues with the Converter, we will notify the original owner, who then has the choice of initiating a warranty claim as outlined above, or having the Converter returned without repair (customer will be responsible for any incurred labor charges)The warranty on 5Star Viskus Clutch Drive Torque Converters are transferable only by ATS at ATS's discretion.  Warranty transfers are for parts only, and do not include first year shipping and/or labor warranty coverage.  The original owner must contact ATS with the contact info of the Ôtransferee' in order to set up warranty transfer.  The 5Star Viskus Clutch Drive Torque Converter may be required to be returned to ATS for inspection prior to warranty transfer.  The customer is responsible for all labor and shipping charges incurred in the event the customer decides to have ATS inspect the 5Star Viskus Clutch Drive Torque Converter for warranty transfer.  If, after inspection ATS determines there are issues with the 5Star Viskus Clutch Drive Torque Converter, we will notify the original owner, who then has the choice of initiating a warranty claim as outlined above, or having the 5Star Viskus Clutch Drive Torque Converter returned without repair (customer will be responsible for any incurred labor charges).

 

 

 

Aurora Series Turboc Chargers

 

This section incorporates Section 2, entitled ÒIn the Event of a Failure.Ó

 

Aurora Series Turbo ChargerAurora Series Turbochargerss TurbosÓ) carry a three year, one hundred fifty thousand mile (3 yr/150,000 mile)3-year/150,000 mile 3-year/150,000 mile non-transferable, limited parts only replacement warranty. This warranty shall not apply to any Turbo that has been improperly stored or installed. This warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect.  This warranty shall not apply to a Turbo that has been improperly repaired, maintained and/or altered by the owner or his agent/tech. All labor, shipping or any other charges associated with the Aurora Series Turbo ChargerTurbo and the Aurora Series Turbo ChargerTurbo failure are not covered under warranty.  Labor and/or shipping charges will not be refunded under any circumstance.

 

In the event of a failure, the customer must return the defective Turbo to ATS before ATS will send any replacement Turbo to the customer.  After ATS inspects the Turbo and completes the failure analysis, the inspection officer at ATS will provide written documentation stating the Turbo's condition and determine, to the best of his or her ability, what caused the malfunction or complaint.  Based on its findings, ATS will decide whether the warranty claim is valid.

 

In the event the customer requires immediate service and chooses not to wait for their Turbo to be returned to ATS for inspection, service, and potential repair or replacement, the customer may purchase a replacement Turbo for its full current MSRP, plus applicable core charge, and shipping to and from ATS' shop.  When the defective Turbo arrives at ATS, ATS will refund the core charge to the customer and will inspect the Turbo.  During inspection, ATS will assess the Turbo for warrantable damage.  If the original Turbo has indeed failed under the terms of the original warranty, ATS will refund the full purchase price for the replacement Turbo only.  In the event the Turbo has failed due to any issue not covered under the original warranty contract, ATS will assess charges to the customer based on any parts necessary to return the Turbo to nominal ATS standards.  ATS will deduct the total cost of required parts from the replacement Turbo's purchase price, and will also refunded the difference (if any) between the purchase price paid for the replacement Turbo and the cost of parts to the customer. 

 

In the event the customer can wait for their Turbo to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays shipping to and from ATS' shop.  When the defective Turbo arrives in Colorado, ATS will inspect the Turbo.  ATS will then assess the Turbo for warrantable damage.  If the Turbo has failed under the terms of the original warranty contract, ATS will repair or replace the Turboat ATS's discretion.  In the event the Turbo has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Turbo to nominal ATS standards.  ATS will bill the customer for the total cost of parts required for repair of the Turbo, and shipping to and from Colorado, prior to the repaired/replaced Turbo being sent to the customer.In the event of an Aurora Series Turbo Charger failure, the Aurora Series Turbo Charger must be returned to ATS for inspection before any replacement Aurora Series Turbo Charger is sent to the customer.  After the Aurora Series Turbo Charger is inspected by ATS and the failure analysis is completed, the inspection officer at ATS will provide written documentation stating the condition of the Aurora Series Turbo Charger and determine, to the best of his or her ability, what caused the malfunction or complaint.  Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. 

 

In the event the customer requires immediate service and chooses not to wait for their Aurora Series Turbo Charger to be returned to ATS for inspection, service, and potential repair or replacement, a replacement unit can be purchased for the full current MSRP of the Aurora Series Turbo Charger, plus applicable core charge, and bi-directional shipping.  When the defective Aurora Series Turbo Charger arrives at ATS, the core charge (if applicable) will be refunded to the customer, and the Aurora Series Turbo Charger will be inspected.  During inspection, the Aurora Series Turbo Charger will be assessed for warrantable damage.  If the Aurora Series Turbo Charger has failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement Aurora Series Turbo Charger.  In the event the Aurora Series Turbo Charger has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Aurora Series Turbo Charger to nominal ATS standards.  The total cost of required parts is deducted from the purchase price paid for the replacement Aurora Series Turbo Charger, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement Aurora Series Turbo Charger and the cost of parts required for repair.

 

In the event the customer can wait for their Aurora Series Turbo Charger to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the Aurora Series Turbo Charger.  When the defective Aurora Series Turbo Charger arrives at ATS, the Aurora Series Turbo Charger will be inspected.  During inspection, the Aurora Series Turbo Charger will be assessed for warrantable damage.  If the Aurora Series Turbo Charger has failed under the terms of the original warranty contract, ATS will repair or replace the Aurora Series Turbo Charger, at ATS's discretion.  In the event the Aurora Series Turbo Charger has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Aurora Series Turbo Charger to nominal ATS standards.  The total cost of parts required for repair of the Aurora Series Turbo Charger, and bi-directional shipping, will be billed to the customer prior to the repaired/replaced Aurora Series Turbo Charger being sent to the customer. 

 

Damage due to plugged oil return lines, thrust bushing/bearing damage due to excessive turboTurbo surge, and/or lack of supply oil to the cartridge are not covered under this warranty.  ATS' Warranty does not cover broken Turbo shafts or damage if debris are sucked into the Turbo's compressor wheel.  However, in the event of an uncovered failure, ATS will inspect the Turbo for damage and charge the customer only for hard parts replaced.

 

 

 

ATS Diesel Performance Exhaust Manifolds

 

This section incorporates Section 2, entitled ÒIn the Event of a Failure.Ó

 

ATS Diesel Performance Exhaust Manifolds ManifoldsÓ) carry a NEW FIVE YEAR/FIVE HUNDRED THOUSAND MILE (5 yr/500,000 mile)3-year/150,000 mile non-transferable, limited parts only replacement warranty. This warranty shall not apply to any Manifold that has been improperly stored or installed. This warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect.  This warranty shall not apply to a Manifold that has been improperly repaired, maintained and/or altered by the owner or his agent/tech.

 

ATS Diesel Performance Fuel Injectors

 

This section incorporates Section 2, entitled ÒIn the Event of a Failure.Ó

 

ATS Diesel Performance Fuel Injectors (ÒInjectorsÓ) carry a ONE (1) YEAR 3-year/150non-transferable, limited parts only replacement warranty. This warranty shall not apply to any Injector that has been improperly stored or installed. This warranty shall not apply to misapplication, improper operating conditions, accidents, or neglect.  This warranty shall not apply to an Injector that has been improperly repaired, maintained and/or altered by the owner or his agent/tech.  Ford 6.0 Injectors must be set to ATS for inspection in all cases.  After inspection has taken place, ATS will notify the customer of its coverage. All labor, shipping or any other charges associated with the Cyclone Series Fuel Injector(s) and the Cyclone Series Fuel Injector(s) failure are not covered under warranty.  Labor and/or shipping charges will not be refunded under any circumstance.

 

In the event of a failure, the customer must return the defective Injector to ATS before ATS will send any replacement Injector to the customer.  After ATS inspects the Injector and completes the failure analysis, the inspection officer at ATS will provide written documentation stating the Injector's condition and determine, to the best of his or her ability, what caused the malfunction or complaint.  Based on its findings, ATS will decide whether the warranty claim is valid.

 

In the event the customer requires immediate service and chooses not to wait for their Injector to be returned to ATS for inspection, service, and potential repair or replacement, the customer may purchase a replacement Injector for its full current MSRP, plus applicable core charge, and shipping to and from ATS' shop.  When the defective Injector arrives at ATS, ATS will refund the core charge to the customer and will inspect the Injector.  During inspection, ATS will assess the Injector for warrantable damage.  If the original Injector has indeed failed under the terms of the original warranty, ATS will refund the full purchase price for the replacement Injector only.  In the event the Injector has failed due to any issue not covered under the original warranty contract, ATS will assess charges to the customer based on any parts necessary to return the Injector to nominal ATS standards.  ATS will deduct the total cost of required parts from the replacement Injector's purchase price, and will also refunded the difference (if any) between the purchase price paid for the replacement Injector and the cost of parts to the customer. 

 

In the event the customer can wait for their Injector to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays shipping to and from ATS' shop.  When the defective Injector arrives in Colorado, ATS will inspect the Injector.  ATS will then assess the Injector for warrantable damage.  If the Injector has failed under the terms of the original warranty contract, ATS will repair or replace the Injector – at ATS's discretion.  In the event the Injector has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Injector to nominal ATS standards.  ATS will bill the customer for the total cost of parts required for repair of the Injector, and shipping to and from Colorado, prior to the repaired/replaced Injector being sent to the customer.  In the event of one or more injector failures, the Cyclone Series Fuel Injector(s) must be returned to ATS for inspection before any replacement Cyclone Series Fuel Injector(s) is/are sent to the customer.  After the Cyclone Series Fuel Injector(s) is/are inspected by ATS and the failure analysis is completed, the inspection officer at ATS will provide written documentation stating the condition of the Cyclone Series Fuel Injector(s) and determine, to the best of his or her ability, what caused the malfunction or complaint.  Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. 

 

In the event the customer requires immediate service and chooses not to wait for their Cyclone Series Fuel Injector(s) to be returned to ATS for inspection, service, and potential repair or replacement, a replacement unit can be purchased for the full current MSRP of the Cyclone Series Fuel Injector(s), plus applicable core charge, and bi-directional shipping.  When the defective Cyclone Series Fuel Injector(s) arrives at ATS, the core charge (if applicable) will be refunded to the customer, and the Cyclone Series Fuel Injector(s) will be inspected.  During inspection, the Cyclone Series Fuel Injector(s) will be assessed for warrantable damage.  If the Cyclone Series Fuel Injector(s) has/have failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement Cyclone Series Fuel Injector(s).  In the event the Cyclone Series Fuel Injector(s) has/have failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Cyclone Series Fuel Injector(s) to nominal ATS standards.  The total cost of required parts is deducted from the purchase price paid for the replacement Cyclone Series Fuel Injector(s), and the customer will be refunded the difference (if any) between the purchase price paid for the replacement Cyclone Series Fuel Injector(s) and the cost of parts required for repair.

 

In the event the customer can wait for their Cyclone Series Fuel Injector(s) to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the Cyclone Series Fuel Injector(s).  When the defective Cyclone Series Fuel Injector(s) arrives at ATS, the Cyclone Series Fuel Injector(s) will be inspected.  During inspection, the Cyclone Series Fuel Injector(s) will be assessed for warrantable damage.  If the Cyclone Series Fuel Injector(s) has/have failed under the terms of the original warranty contract, ATS will repair or replace the Cyclone Series Fuel Injector(s), at ATS's discretion.  In the event the Cyclone Series Fuel Injector(s) has/have failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the Cyclone Series Fuel Injector(s) to nominal ATS standards.  The total cost of parts required for repair of the Cyclone Series Fuel Injector(s), and bi-directional shipping, will be billed to the customer prior to the repaired/replaced Cyclone Series Fuel Injector(s) being sent to the customer. 

 

Cyclone Series Fuel Injector(s) that have utilized Òhome-brewÓ biodiesel, or any other form of fuel not supplied by conventional means are not covered under this warranty.

 

 

 

 

ATS Manual Transmissions

 

ATS manual transmissions carry a 3-year/150,000 mile warranty ONLY if you have purchased and installed the ATS ForceCool Manual Transmission cooler package, otherwise, ATS manual transmissions carry a 1-year/12,000 mile warranty.  All labor, shipping or any other charges associated with the transmission and the transmission failure are not covered under warranty.  Labor and/or shipping charges will not be refunded under any circumstance.  After the one-year anniversary date of the original purchase, there is a limited parts replacement warranty only. 

 

In the event of a transmission failure, the defective transmission must be returned to ATS for inspection before any replacement transmission is sent to the customer.  After the transmission is inspected by ATS and the failure analysis is completed, the inspection officer at ATS will provide written documentation stating the condition of the transmission and determine, to the best of his or her ability, what caused the malfunction or complaint.  Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. 

 

In the event the customer requires immediate service and chooses not to wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, a replacement transmission can be purchased for the full current MSRP of the transmission, plus applicable core charge, and bi-directional shipping.  When the defective transmission arrives at ATS, the core charge will be refunded to the customer, and the transmission will be inspected.  During inspection, the transmission will be assessed for warrantable damage.  If the transmission has failed under the terms of the original warranty contract, ATS will refund the full purchase price paid by the customer for the replacement transmission.  In the event the transmission has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the transmission to nominal ATS standards.  The total cost of required parts is deducted from the purchase price paid for the replacement transmission, and the customer will be refunded the difference (if any) between the purchase price paid for the replacement transmission and the cost of parts required for repair.

 

In the event the customer can wait for their transmission to be returned to ATS for inspection, service, and potential repair or replacement, the customer pays bi-directional shipping of the transmission.  When the defective transmission arrives at ATS, the transmission will be inspected.  During inspection, the transmission will be assessed for warrantable damage.  If the transmission has failed under the terms of the original warranty contract, ATS will repair or replace the transmission, at ATS's discretion.  In the event the transmission has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the transmission to nominal ATS standards.  The total cost of parts required for repair of the transmission, and bi-directional shipping, will be billed to the customer prior to the repaired/replaced transmission being sent to the customer.

 

This transmission warranty shall not apply to any unit that has been improperly stored or installed; or to misapplication, improper operating conditions, accidents, or neglect; or which has been improperly repaired, maintained and/or altered by the owner or his agent/tech.  This includes, but is not limited to the following:

 

1.    
Abuse resulting in broken, fractured, or sheared shafts/gears; damaged synchronizers.

2.     Damage to the input shaft to mis-installation or misalignment of the clutch.

3.     Damaged gear train due to insufficient lubrication as a result of:

a.     Low fluid level

b.     Improper fluid type

c.     Improperly serviced transmission

d.     Modifications to cooler system that is not approved by ATS

 

ATS will not pay for any fluids replaced in the event of a transmission failure.

 

Manual transmission shafts and gears are not covered by warranty on any transmission due to the capability of certain situations to cause stress-loads beyond the structural ability of the shaft or gear.

 

 

 

Warranty Term and Labor Coverage for ATS Automatic Transmissions and Five 5Star Viskus Clutch Drive Torque ConverterConverters

 

The product/service warranty shall terminate at the end of the 53-year anniversary date from the time of original purchase, or 150,000500,000 original miles (whichever occurs first).  How the ATS product was installed and serviced determine the warranty criteria:

 

1.      
If an ATS Authorized Dealer the ATS product was installed the product,by an ATS Authorized Dealer (go to http://www.atsdiesel.com/ATSWebsite/                FeaturedDealers/

ATSDealerMap.asp for a current listing of ATS Authorized Dealers), the warranty will cover the following costs up until the first anniversary of purchase:

 

-     Llabor (up to $50 an hour, using the warranty repair line from the Mitchell Labor and Repair Estimating Guide)

-     N, normal ground shipping,

-     and Pparts costs incurred during the removal, repair, and/or replacement of an ATS product while undergoing warranty work,

 

ATS will cover such costs at theirits discretion.  A will be covered through the first anniversary of warranty only, based on ATS discretion, at an n ATS Authorized Dealer must perform the warranty work, and may only do so with prior ATS written approval containing an ATS RMA (Return Merchandise Authorization) number.  Until the product has been approved in writing, via an ATS RMA, for return or repair by ATS at one of the ATS Authorized Dealers, the consumer will be responsible for all labor, shipping, and any other costs incurred. 

 

After the first anniversary, at the discretion of ATS, ATS will cover parts costs only for a total of 5 years or 500,000 miles (whichever occurs first) from the original date of purchase.  ATS will cover such costs at theirits discretion.  The customer is responsible for aAny labor cost incurred after the first anniversary, as well as other costs, including shipping charges, unless they purchase the extended warranty (listed below), are the responsibility of the customer.  If ATS determines that a new unit is to be sent to replace a defective unit, the consumer may be required to purchase the new unit as stated under specific product sections above. 

 

2.    .    
If an unauthorized dealer installed the ATS product was not installed by an authorized dealer, , ATS will cover parts costs only for a total of 5 years or 500,000 miles (whichever occurs first) from the original date of purchase. The customer is responsible for any labor cost incurred after the first anniversary, as well as other costs, including shipping charges.   Any labor cost incurred, as well as other costs, including shipping charges, are the responsibility of the customer.

 

 

 

Warranty Term and Labor Coverage for products other than ATS Automatic Transmissions, Five 5Star Viskus Clutch Drive Torque ConverterConverters

 

Any ATS product carrying a product/service warranty will be specified in the individual product documentation, a copy of which can be downloaded from the ATS website (http://www.atsdiesel.com).  Products not manufactured by ATS Diesel Performance, Inc. are covered by their manufacturer's Any products manufactured by ATS which carry a product/service warranty will be specified in the individual product documentation, a copy of which can be downloaded from the ATS website (http://www.atsdiesel.com).  Products not manufactured by ATS Diesel Performance, Inc. are covered by their manufacturer's warranty and all potential warranty questions, concerns, or claims should be directed to that manufacturer.  All labor, shipping or any other charges associated with any product warranty are not covered under warranty.  Labor and/or shipping charges will not be refunded under any circumstance.

 

 

ATS' Extended Warranty Terms

 

 

As of November 2008, ATS Diesel Performance offers an extended warranty for all its products.  Please see attached ÒExtended WarrantyÓ document for details.  This extended warranty coverage varies from product to product, and must be purchased within 90 days of the original product purchase.

 

The Ffollowing is NOTnot Ccovered Uunder Wwarranty

 

ATS is not liable for any towing charges, travel/lodging expenses, lost wages, business losses, replacement vehicle charges, or any other resulting charges due to the failure of the component in question.  Labor and/or shipping charges are only covered, for specified items, if an ATS Authorized Dealer has installed the product and it is within the first year of the warranty OR the customer has purchased ATS' extended warranty under the terms above.

 

Aside from provisions set forth in this statement or other ATS warranty related documents, ATS disclaims any implied warranties of merchantability and fitness for a particular purpose.  ATS disclaims any liability for incidental or consequential damages including but not limited to: repair labor, rental vehicles, hotel costs, emotional distress, or any other inconvenience costs.  This warranty is in lieu of all other warranties or guaranties, either express or implied, and shall not extend to any consumer or to any person other than the original purchaser residing within the boundaries of the continental U.S. or Canada.

 

 

 

Service Intervals for ATS Automatic Transmissions and Five Star Viskus Clutch Drive Torque ConverterConverters

 

A qualified automotive shop must service the ATS transmission and/or Five Star Viskus Clutch Drive Torque Converter every year, or 15,000 miles (whichever occurs first)In order to ensure warranty for the full 5 year/500,000 miles. (whichever occurs first), the transmission and/or 5Star Viskus Clutch Drive Torque Converter must be serviced by a qualified automotive shop every year, or 15,000 miles (whichever occurs first).  Service includes replacing fluid, filter and gasket.  The shop is required tomust provide the Invoice for the terms provided.  Shops may contact ATS if there are any questions on service intervals and procedures.  Customers  rs who are certified technicians must obtain  ATS authorization from ATS before servicing their ATS product.prior to performing service operations.

 

 

 

Notification

 

There are no cash refunds.  In the unlikely event the customer is dissatisfied with one of the products or services provided by ATS, the only remedy available under the terms of this agreement is to have repair or replacement services provided under the ATS Diesel Performance warranty, or to trade products for like ATS manufactured products and services.  If the customer attempts a credit card chargeback on any product purchased from ATS Diesel Performance, the customer agrees to refund the full amount of the chargeback plus a 50% penalty for the inconvenience and accounting costs. 

 

In the event the purchaser decides to pursue legal action towards ATS, for any reason, the parties will mediate in the County of Jefferson, State of Colorado court.In case any dispute arises of any nature by customer against ATS (including, but not limited to warranty claims), such disputes brought by customer must be resolveds by final and binding arbitration, and not by lawsuit or litigation or administrative proceeding, in Jefferson County, Colorado, according to the Commercial Arbitration Rules of the American Arbitration Association.  Customer expressly waives any right to trial by jury.  ATS, however, may sue customer in Jefferson County/District Court to collect any unpaid accounts, and customer agrees to jurisdiction and venue of said Courts.  All decisions made by a third party mediator are final.  This warranty gives you specific rights, and you may have other rights, which vary from state to state.

 

 

 

Warranty Registration Cards

 

Please cComplete the bottom portion of the warranty card(s) for your product(s).  This is important!  The warranty card(s) are included with any product that carries a warranty requiring registration.  Mail completed Warranty Registration Cards to the address below.  SeperateSeparate Warranty Registration Cards must be on-file with ATS for each warrantable product to receive any type of warranty coverage for that product.

 

Mail Warranty Registration Cards to:         ATS Diesel Performance, Inc.

5293 Ward Rd.

Arvada, CO. 800022

 

For Printable PDF Version of the Warranty, Click HERE.
 
 
     
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* Core and Crate charges are refundable when core product and crate are returned to ATS Diesel. All core charges are refunded by check, mailed to the billing address on file.
ATS Diesel Performance ("ATS") sells replacement parts designed to improve a diesel engine's efficiency and reliability. Some states, specifically California, have strict regulations applicable to parts that you may legally use on your diesel truck. Be sure to review applicable municipal, state, and federal rules before you purchase and install an ATS product to make sure you are in compliance.
ATS also designs and manufactures certain parts for off-road and race use only. These parts are not intended for sale in any state, including California, where the items do not comply with local rules.